Your first visit, thought through
Walking into a new dental office shouldn't feel like a leap of faith. So here is exactly what will happen on your first visit.
Your First Visit
What to expect as a new patient
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Book your way, and we'll handle the prep
Taking the first step toward your dental care should feel simple. Schedule an appointment with one of our team members at (905) 279-5050, or book online anytime. Choose the day and time that works best for your schedule, and we'll take care of the rest.
Before your visit, a member of our team will reach out to learn a little more about you and your needs. If you have dental insurance, we'll help gather the necessary information. If you'd like us to request records or X-rays from your previous dentist, we can take care of that too. And, of course, we're always happy to answer any questions you may have.
Book Online - 02
No surprises
We believe you deserve to know what to expect, especially when it comes to your dental care and your investment. We don't like surprises, and we're guessing you don't either!
We'll provide an estimate of the fees for your first visit ahead of time. If you have dental insurance, we can also submit a predetermination to your insurance provider so you have a better understanding of your coverage and potential out-of-pocket costs before moving forward.
Our goal is to make everything as easy and transparent as possible, so you can focus on your health and your smile.
Let us take the work off your plate. We're here to make your dental experience comfortable, convenient, and completely personalized from the very beginning.
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At your visit, a conversation
You will start with our new patient coordinator. They will ask about your past dental experiences, what has been bothering you, and what you want from your care. Questions are welcome here.
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Then, the full picture
Your hygienist takes it from there: a review of your medical history and any dental work you've had, an oral cancer screening, gum measurements, and a complimentary iTero digital scan with photos. Then come your check-up x-rays, which we go over with you before talking through a treatment plan.
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A professional cleaning
Your visit includes a thorough, gentle professional cleaning in a sunlit studio, with a comfort menu at your disposal.
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And a small send-off
You will not leave empty-handed: every new patient heads home with a small care bag with a toothbrush, coconut-flavoured floss, mints, and all-natural lip balm. Small thing, but small things are the point here.
New Patients
Our welcome gifts
A 30-minute consultation
Considering treatment but not ready to commit? Thirty minutes, no fee, and an open conversation where you'll come away understanding your oral health and what your options are.
A clear aligner preview
Curious about straightening? Your free workup includes an iTero digital scan and photos, so you see your projected result before spending a dollar.
Take-home whitening, on us
Complete your new patient exam, x-rays, and cleaning, and take-home tray whitening comes with it, at no charge.
What to bring
Payment & Insurance
Payment, insurance, and zero surprises
Bringing the kids?
A child's first visit includes a free ride in the chair, an easy way for younger kids to get to know the room and the team.
- For kids: Cleanings, sealants, tooth-coloured fillings, laser frenectomies, and airway and expansion appliances for growing jaws.
- For teens: Wisdom tooth checks and removal in our office, and clear aligners with Invisalign Teen.
- In three languages: Our team speaks English, Ukrainian, and Romanian.
In pain and new to us?
We hold same-day emergency appointments during office hours, and you don't need to be a patient yet. Call (905) 279-5050, tell us what happened, and we'll look for a same-day opening.
Nervous? That's normal
Tell us how you feel when you book, and we will set the room accordingly.
Technology
Technology that works for you
iTero digital scans
A quick wand pass, no impression trays.
AI-assisted x-rays
Digital x-rays read with AI assistance, on a screen beside you.
CBCT 3D imaging
For implants and complex cases.
In-house 3D printing
Mouthguards, whitening trays, retainers, and surgical guides.
Fully digital
From booking to records to treatment planning, everything is digital.
Where your first visit can lead
Your first visit covers the basics, and it's also a good time to ask about bigger plans.
- Everyday care: General dentistry covers cleanings, fillings, crowns, and root canals without a referral to another office.
- Straighter teeth: Clear aligners start with the free preview in your welcome gifts.
- A missing tooth: Dental implants are planned on a CBCT 3D scan, then placed and restored in our office.
- A new look for your smile: Porcelain veneers start with a digital preview and a trial smile you can live with first.
Frequently asked questions
No. We're an independent, non-corporate practice, and we've cared for Mississauga patients for nearly 60 years from our office on Queensway East. New patients join a team that knows the community, and your dentist plans your care with you directly, from your first cleaning to bigger treatment like implants or clear aligners.
Our lounge has laptop plugs, so you can get some work done before your appointment, and iPads for kids who come along with a parent. Help yourself to water, coffee, tea, or hot chocolate. If a family member's visit runs after yours, the lounge is a comfortable spot to wait for them.
We're open Monday and Tuesday from 8 AM to 7 PM, Wednesday and Thursday from 8 AM to 5 PM, and 8 AM to 2 PM on alternating Fridays and Saturdays. The evening and Saturday times make it easier to visit around work or school. Book online to see open times, or give us a call.
You'll see one of our three dentists: Dr. Neil Elman, Dr. Albert Quan, or Dr. Anisha Singh. Unless you ask to switch, it's the same dentist visit after visit, so they get to know your mouth, your history, and what makes visits easier for you. Tell us when you book if you'd like a specific dentist.
You're welcome to start fresh with us. Our new patient coordinator asks about your past experiences and what you'd like from your care, and your hygienist builds the full picture before we suggest a plan. If visits make you anxious, tell us when you book, and we'll have the comfort menu, nitrous oxide, or oral sedation ready.
When You're Ready
Pick a time. We'll do the rest.
Book online in under a minute.
