Your first visit, thought through

Walking into a new dental office shouldn't feel like a leap of faith. So here is exactly what will happen on your first visit.

Your First Visit

What to expect as a new patient

  1. 01

    Your First Visit, Made Easy

    Taking the first step toward your dental care should feel simple and stress-free. Schedule an appointment directly with one of our friendly team members, or conveniently book online anytime. Choose the day and time that works best for your schedule, and we'll take care of the rest.

    Before your visit, a member of our team will reach out to learn a little more about you and your needs. If you have dental insurance, we'll help gather the necessary information. If you'd like us to request records or X-rays from your previous dentist, we can take care of that too. And, of course, we're always happy to answer any questions you may have.

  2. 02

    No Surprises: Just Clear, Personalized Care

    We believe you deserve to know what to expect, especially when it comes to your dental care and your investment. We don't like surprises, and we're guessing you don't either!

    Whenever possible, we'll provide an estimate of the fees for your first visit ahead of time. If you have dental insurance, we can also submit a predetermination to your insurance provider so you have a better understanding of your coverage and potential out-of-pocket costs before moving forward.

    Our goal is to make everything as easy and transparent as possible, so you can focus on what matters most: your health and your smile.

    Let us take the work off your plate. We're here to make your dental experience comfortable, convenient, and completely personalized from the very beginning.

  3. 03

    At your visit, a conversation

    You will start with our new patient coordinator. They will ask about your past dental experiences, what has been bothering you, and what you want from your care. Questions are welcome here.

  4. 04

    Then, the full picture

    Your hygienist takes it from there: a review of your medical history, an oral cancer screening, and a complimentary iTero digital scan with photos.

  5. 05

    A professional cleaning

    Your visit includes a thorough, gentle professional cleaning in a sunlit studio, with a comfort menu at your disposal.

  6. 06

    And a small send-off

    You will not leave empty-handed: every new patient heads home with a small care bag. Small thing, but small things are the point here.

New Patients

Our welcome gifts

Consultation room at Willow Dental

A 30-minute consultation

Considering treatment but not ready to commit? Thirty minutes, no fee, and an open conversation where you'll come away understanding your oral health and what your options are.

iTero digital scanning at Willow Dental

A clear aligner preview

Curious about straightening? Your free workup includes an iTero digital scan and photos, so you see your projected result before spending a dollar.

Payment & Insurance

Payment, insurance, and zero surprises

Insurance billing at Willow Dental
Direct insurance billing Bring your insurance details and we handle the rest, billing your plan directly so you are not left chasing reimbursements after your visit. We're a proud provider for the Canadian Dental Care Plan (CDCP) and bill it directly on your behalf.
Ways to pay at Willow Dental
Ways to pay Cash, checks, and credit cards are all accepted. For larger treatment plans, financing options are available, and we will help you find an arrangement that fits.
Financial coordinator at Willow Dental
Numbers before needles Our financial coordinator walks you through costs before treatment begins. You will always know what something costs, what insurance covers, and what your options are, while there is still time to decide.

Nervous? That's normal

Tell us how you feel when you book, and we will set the room accordingly.

  • A heated blanket, tucked in before you ask
  • Noise-cancelling headphones with your music
  • An eye mask, if you would rather tune it all out
  • Aroma diffusers and skylights working in the background
  • Nitrous oxide and oral sedation are available

Technology

Technology that works for you

iTero digital scanner at Willow Dental

iTero digital scans

A quick wand pass, no impression trays.

AI-assisted digital x-rays at Willow Dental

AI-assisted x-rays

Digital x-rays read with AI assistance, on a screen beside you.

CBCT 3D imaging at Willow Dental

CBCT 3D imaging

For implants and complex cases.

In-house 3D printing at Willow Dental

In-house 3D printing

Mouthguards, whitening trays, retainers, and surgical guides.

Digital workflow at Willow Dental

Fully digital

From booking to records to treatment planning, everything is digital.

When You're Ready

Pick a time. We'll do the rest.

Book online in under a minute.